MDM Primer-06
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MDM Primer-06

Mobile Device Management (MDM) Primer
Fall, 2011


Questions to ask MDM providers

  • Do you need to support iOS 3 and iOS 4? Many vendors only support the feature set of iOS 4 and above.
  • When will support be available for iOS 5? All new iPhone and iPads will come with iOS 5 pre-installed.
  • Does the product support over the air enrollment?
  • Does the product support remote configuration?
  • What are the hardware requirements for this server? Ideally, the MDM host should be on a dedicated system with good bandwidth to the Internet.
  • Is the admin interface web-based or does it require a native app?
  • Is there any access for non-admins? If so, what features are available to standard users?
  • Does the product support other mobile devices? Your organization may need support for Symbian, Android, iOS, etc.
  • Is there a free trial period to test out the vendor's MDM solution?
  • Can they provide references for other similar installations?
  • What are the licensing costs, per device? Are there yearly costs?
  • What are the monthly costs if it's being hosted for me? This saves a significant amount on initial investment of hardware, software and professional services?
  • How does the device enrollment process work?
  • How quick does technical support respond? How quick do updates come out?
  • Is the MDM solution currently shipping and available today?
  • Does the product offer an app portal where end users can download apps?
  • Is the product available in all countries?

Figure 13 - Profile Manager Web Interface

Russell Poucher is the President of Creative Resources Technology Group (located in Southern California and Hawaii), a national provider of IT Services, Managed Services and Apple Certified Training Classes. He has been in the IT industry for more than 20 years as a Senior System Engineer and Apple Certified Trainer. You can reach him at

Did you know that the fastest way to get a handle on MDM is through MacTech's seminar series?
MacTech InDepth: Mobile Device Management will do a deep dive on MDM in one day. December 7, 2011 San Francisco, CA. Learn the issues, talk to vendors, be able to make a plan. Save $200 with early bird registration or find out more about the event.


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